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International Orders:

We use International Express Service to all international deliveries for our Moncler Jackets online saling. We are responsible for the shipping fee. Usually, goods will be shipped out 5-7 days after receiving the order. Please allow around 5-15 working days from dispatch. Additional delays may occur during the months of September to March due to the high demand and heavy load on postal services and customs.

Return Policy

If you want to return your item,please contact our customer service team within 3 days when you received them.Please provide your name and order ID when contacting our customer service.All return items must keep their original condition not worn, altered or washed, with all tags attached.And you have to pay restocking fee,shipping fee and handling fee.

Exchange Policy

Please contact us with your name and order ID when you want to exchange different size or color within 3 days.If you want to exchange other styles,you have to pay price spread.Also you must contact our cusomer service,they will help you.All exchange products,must keep their original condition not worn, altered or washed, with all tags attached.And you have to pay restocking fee,shipping fee and handling fee.

In order to ensure your befits,please make sure your order information.Have any questions,please feel freely contact us.

Cancellations:

Should you wish to cancel your order, you must email us immediately. 29% cancellation fee applies. Majority of orders are dispatched within one week from the order date. Shipped orders cannot be cancelled on our monster beats.

Friendly Notice: If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.